Privacy Policy

1. Introduction

kh888 is an online gaming and sports betting platform serving players throughout Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We understand that when you create an account or place a wager, you are entrusting us with your personal data. This Privacy Policy explains in clear, plain terms what information we collect, why we collect it, how we safeguard it, and the rights you hold as a user of our platform.

By accessing or using kh888, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any provision herein, please discontinue your use of our services. This policy applies to all services offered under the kh888 brand, including cricket betting, live casino, slots, crash games, and fishing games.

2. Information We Collect

To provide you with a secure and personalised gaming experience, kh888 collects the following categories of information:

• Registration data: full name, date of birth, email address, mobile number (used for bKash, Nagad, or Rocket verification), and preferred username.
• Financial data: transaction records, deposit and withdrawal history, payment method details (e.g., bKash account number), and account balance history.
• Identity verification data: government-issued ID documents, selfie photographs, and proof-of-address documents submitted during the KYC process.
• Device and technical data: IP address, browser type and version, device model, operating system, session timestamps, and geolocation data (city-level, not GPS-precise).
• Behavioural data: betting history, game preferences, session duration, wagering patterns, and interaction logs used to improve responsible gaming features.

3. How We Use Your Information

kh888 uses collected personal data strictly for legitimate operational and compliance purposes. We do not sell your data to third-party advertisers or data brokers. Specific uses include:

• Account creation and management: to set up, maintain, and authenticate your kh888 account securely.
• Transaction processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, and linked bank accounts.
• Fraud prevention and security: to detect suspicious activity, prevent unauthorised access, and comply with anti-money-laundering obligations.
• Responsible gaming: to monitor betting patterns and proactively offer self-exclusion tools, deposit limits, and cool-off periods where a player's behaviour indicates elevated risk.
• Customer support and communications: to respond to your inquiries, resolve disputes, and send service-related notifications (not marketing messages, unless you have separately opted in).

4. Cookies and Tracking Technologies

kh888 uses cookies and similar tracking technologies to operate core website functions, remember your session preferences, and analyse aggregated traffic patterns. We use three categories of cookies: strictly necessary cookies (essential for login and security), functional cookies (to remember language preference and layout settings), and analytical cookies (aggregated usage statistics that help us improve page performance and user experience). We do not use cookies for cross-site behavioural advertising.

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent certain core features — such as maintaining your logged-in state — from functioning correctly.

5. Sharing of Your Information

kh888 does not sell, rent, or trade your personal data. We may share information with trusted third parties only under the following limited circumstances:

• Payment processors: mobile financial service providers such as bKash, Nagad, and Rocket, and banking partners require transaction data to complete financial operations.
• Technology and game providers: licensed game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) may receive anonymised session data necessary to serve game content.
• Legal and regulatory authorities: we may disclose personal data where required by applicable law, court order, or regulatory directive — for example, when responding to fraud investigation requests.

Any third party we engage is bound by strict contractual confidentiality obligations and is prohibited from using your data for any purpose beyond the service they provide to kh888.

6. Data Security

kh888 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption on all data transmissions, encrypted storage for sensitive account credentials, access controls that restrict staff access to personal data on a strict need-to-know basis, and regular internal security audits.

While we take every reasonable precaution, no digital platform can guarantee absolute security. In the event of a data breach that materially affects your rights, we will notify affected users within a reasonable timeframe and take all necessary remedial steps. We strongly encourage you to use a strong, unique password for your kh888 account and to never share your login credentials with anyone.

7. Data Retention

kh888 retains your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable legal and regulatory obligations. Account data is typically retained for a minimum of five years following account closure to meet anti-money-laundering record-keeping requirements. Anonymised and aggregated analytics data may be retained indefinitely as it cannot be used to identify any individual. When data is no longer required, it is securely deleted or irreversibly anonymised.

8. Your Rights

As a kh888 user, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you.
• Right of rectification: you may request correction of inaccurate or incomplete data held in your account profile.
• Right of erasure: you may request deletion of your account and associated personal data, subject to our legal retention obligations described in Section 7.
• Right to object: you may object to the processing of your data for direct marketing or profiling purposes at any time.

We will respond to all rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and we will notify you of the extension and the reason for it.

9. Third-Party Services

Our platform integrates with third-party game providers, payment gateways, and analytics services that each operate under their own privacy policies. kh888 is not responsible for the data practices of these third-party providers. We recommend reviewing the privacy policies of bKash, Nagad, Rocket, and any game provider whose games you access through our platform. Links to external websites are not present on kh888; all navigation remains within our platform domain.

10. Children's Privacy and Age Restriction

kh888 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21. If we discover that a user under the age of 21 has registered an account, we will immediately suspend the account and delete all associated personal data. Parents and guardians are encouraged to use appropriate parental controls to prevent minors from accessing online gambling platforms. If you believe a minor has registered on kh888, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

kh888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will post a prominent notice on the kh888 platform and update the 'Last updated' date shown at the top of this page. Continued use of kh888 following the posting of changes constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to our support team. We aim to respond to all queries within 2 business days. You can contact us at:

[email protected]